Standard deliveries from Simply Be come with a ¬£3.50 fee, while next day deliveries cost ¬£4.50.
However, Simply Be free delivery is available when you order via Hermes ParcelShop, as long as your order totals ¬£40 or more.
If not, you can cut the cost of shipping with Simply Be discount codes, or pay ¬£9.95 to join "Be Unlimited" - entitling you to a year of free deliveries.
Customers can apply for Simply Be returns within 28 days of receiving their goods.
Almost all Simply Be clothing can be returned, providing the security tags are intact, the items are unused, and remain in their original packaging. Both exchanges and refunds are available.
If you'd like to speak to a customer service representative, the Simply Be contact number is: 0345 071 9018 (8:00-20:00 Monday-Friday, 8:00-18:00 weekends).
Alternatively, you can email the team at: [email protected], or contact Simply Be via Facebook or Twitter.