More About eBay

eBay Money Back Guarantee

EBay offers buyers a money back guarantee if they purchase an item through PayPal and then have a problem with the transaction.

For example, if your item doesn't arrive or if it isn't as described, then eBay will refund you the price that you paid, plus the postage you paid for if you cannot reach a resolution with the seller.

There is a process that you follow online that makes it easy, from contacting the seller to explain the problem and ask for a resolution, to having your money refunded automatically if the issue isn't put right. For further assistance, the eBay customer service team can help.

When you pay for your items with PayPal, the scheme covers over 99% of all purchases made on the site.

eBay Returns Info

The eBay returns policy is designed to protect customers, although it's important to note that some individual sellers do not allow returns and they will flag this up in their listing.

If you buy from a business, you have at least 14 days to return an item as per your statutory rights. If you have any issue with a faulty eBay item you are protected with the eBay Money Back Guarantee. 

eBay Delivery Info

Many business sellers on eBay offer free delivery, and some personal sellers do too. Those which offer chargeable delivery will generally offer a 1st or 2nd class service with Royal Mail or a courier, and some will allow collection.

Look carefully at the delivery information provided on each individual listing. If you don't receive your item, eBay has buyer protection policies in place. Typically everything from the eBay deals section offers free delivery as well as eBay discount codes.