About John Lewis UK
Whether you know them for their great deals or their tear-jerking Christmas commercials, John Lewis had solidified itself as one of the best UK department stores. Get everything from kids clothing to high-end home entertainment systems through their online store, and learn more about them by reading the content below.
The John Lewis Gift List
If you're planning on opening a gift registry for your wedding, civil union, or birthday, click here to register and learn more about the easy, flexible, and fun program John Lewis offers.
John Lewis Price Match
To submit a price match request, you can do so here, but there are a couple things to keep in mind:
- They do not offering price matching of online-only and mail order businesses (Amazon for example).
- If you already purchased and item from John Lewis and are looking for a price match, make sure you have the order details and have purchased the item within 28 days of requesting a price match.
How to Find a John Lewis Near Me
Use this store locator to find the closest John Lewis store to you.
John Lewis Opening Hours
9:30 am to 8:00 pm are the typical John Lewis opening and closing time, however it does vary per store. To find the specific store hours at your nearest J Lewis, use the store locator tool above.
John Lewis Delivery Times
- Standard delivery - delivered within 5 business days | free on orders over £50, otherwise it's £3.95
- Next day delivery - delivered the next day by 10:30 am if ordered by 8 pm the prior day | costs between £6.95 and £19.95 depending on the item
- Click & Collect from John Lewis and Waitrose - delivered the next day by 2 pm is ordered by 8 pm the prior day | free on orders over £30, otherwise it's £2
- Collect+ - delivered the next day or the day after if ordered by 2pm | costs £3.50
John Lewis Returns
You can return anything you buy within 35 days of purchase but can only get a full refund if you have proof of purchase. If you don't have your receipt, you'll be given a John Lewis gift card for the amount of your order.
For specific information on how to return items in store, via Click and Collect, by mail, or picked up from your home, click here.
Download the John Lewis App
John Lewis Customer Service
The John Lewis customer service phone number changes depending on the store, so use the store locator tool above to find the appropriate one for you.
If you want to email or live chat any of your concerns, click here.