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More About John Lewis

John Lewis Returns

The returns policy allows customers to have 35 days to return an unwanted item in its original condition and with proof of purchase.

This period is extended over Christmas and New Year. Items can be returned in-store, at Waitrose, via courier or through the Post Office.

Some products purchased from the John Lewis sale might not be eligible for a return.

John Lewis Delivery Info

John Lewis Free delivery is available on orders over £50 and costs a £3.50 flat fee for orders under this amount.

Most small items are dispatched within 5-7 days. For a fee, other delivery services are available, including next day delivery and timed slot deliveries.

You can also Click & Collect in-store, at Waitrose stores, or Click & Collect locations.

The free delivery offer can also be used with John Lewis vouchers for the most savings.

John Lewis Customer Service

John Lewis is committed to providing excellent customer service. The main customer service phone number of John Lewis is 0345 604 9049.

You can also email via the website, with contact forms organised according to the nature of your question.

There is also a live chat facility and John Lewis in-store advisors are highly-trained and able to answer most questions.

See the FAQ on the website as well for answers to most common questions and track your order online via the website.

FAQs with John Lewis

Can you get student discount at John Lewis?

While they do not offer a specific discounts for students at this time, you can save by browsing their sale department, keeping your eyes out for clearance events, join their loyalty program for exclusive promotions, and take advantage of their trade-in offers to swap your old appliances or electronics for something new!

Does John Lewis have a price matching policy?

With their "Never Knowingly Undersold" policy, if you find a lower price on an identical item within the UK, just let one of their customer service representatives know and they will match it with no questions asked! It really is that simple.

How do you get free shipping from John Lewis?

They currently offer free delivery when you spend £50 and over, otherwise, standard shipping is available for £3.50 if you do not reach the minimum spend. They also always offer a free 10-hour standard delivery slot for large items being delivered by their team!