John Lewis Returns

The returns policy allows customers to have 35 days to return an unwanted item in its original condition and with proof of purchase.

This period is extended over Christmas and New Year. Items can be returned in-store, at Waitrose, via courier or through the Post Office.

Some products purchased from the John Lewis sale might not be eligible for a return.

John Lewis Delivery Info

John Lewis Free delivery is available on orders over £50 and costs a £3.50 flat fee for orders under this amount.

Most small items are dispatched within 5-7 days. For a fee, other delivery services are available, including next day delivery and timed slot deliveries.

You can also Click & Collect in-store, at Waitrose stores, or Click & Collect locations.

The free delivery offer can also be used with John Lewis vouchers for the most savings.

John Lewis Customer Service

John Lewis is committed to providing excellent customer service. The main customer service phone number of John Lewis is 0345 604 9049.

You can also email via the website, with contact forms organised according to the nature of your question.

There is also a live chat facility and John Lewis in-store advisors are highly-trained and able to answer most questions.

See the FAQ on the website as well for answers to most common questions and track your order online via the website.