You can get free delivery or free next day collection when you spend ¬£35 or more online with Pets at Home.
Orders under ¬£35 have a delivery fee of just ¬£2.95, or you can collect yours in-store for free within 3 days.
Free delivery is available for all Pets at Home fish tanks, dog beds, hamster cages and dog food.
Pets at Home offer free returns on all faulty items within 14 days. Just mail them back to Pets at Home Ltd in their original packaging, and you‚Äôll get a refund for the item(s), the original delivery charge, and the cost of returning the order.
As per the return policy, you can also get a refund if you‚Äôve just changed your mind about your order. However, note that you‚Äôll need to cover the cost of return shipping.
Alternatively, you can return your items for free at a local Pets at Home store.
One of the best things about shopping with Pets at Home is their helpful customer service department.
Whether you have a complaint about your experience with Pets at Home or just a general enquiry, use the online live chat or contact them via the Pets at Home phone number: 0800 328 4204.
To check in-store Pets at Home hours or stock levels, you can also get in touch with your local shop directly by finding them on the store finder.
Pets at Home provides full-service veterinary services through two organizations - Companion Care Vets and Vets4Pets.
Combined, they have over 430 locations across the UK. You can find the one closest to you here.
On average, the store hours are:
It does vary slightly per location, so use the store locator tool above to find the hours of the store nearest you.
Pets at Home covers three kinds of pets: dogs, cats and rabbits.