Debenhams, Mothercare & ELC Introduce Charges For Click & Collect

Debenhams, Mothercare & ELC Introduce Charges For Click & Collect

Just last week Tescodecided to drop its controversial charges for their Click & Collect service, but today has seen three other retailers introduce new charges for Click & Collect.

As of today Debenhams, Mothercare and ELC have all scrapped the free click and collect on small orders and introduced new charges.

Debenhams* now charge £2 for click and collect orders under £20, with orders over that amount being free.

Mothercare* and ELC* now charge £1.50 for click and collect orders under £30, with orders over that amount being free.

When Tesco Direct introduced their charges, following on from the lead of John Lewis, it was am extremely unpopular change, and many of you told us that it stopped you placing orders from Tesco Direct at all. They must have been hit hard to stage an about turn and reverse those charges, so it seem odd that three major retailers have decided to go in the opposite direction and start charging.

Is this a dangerous move for Debenhams, Mothercare and ELC? Are they introducing it at this time of year in the hope that we get used to it by the time we get into our Christmas shopping? Or will these charges just put you off shopping with those companies altogether?

What do you think of these new click and collect charges. Have stores been forced into doing this to make the service sustainable? Will it make you stop ordering from them, or make you hit the high street rather than shop online? Let us know what you think in the comments or over on our Facebook page.

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  • LucyR

    I work in debenhams and see how hard the click and collect staff work, as it approaches Christmas they will be rushed off their feet and not only do they need to serve customers but they need to do the deliveries which often means they borrow people from other till points. The charge will be to reduce the amount of people using the service so it becomes manageable as the service costs a lot of money for the company.  Buying more items in one order is less hassle than many items in different packages as it wastes staff time. It may not be ideal for customers but think how hard we need to work over Christmas to try please you all.

    • Fluff81

      Well I ordered a lot from Debenham click and collect now as I have 13 miles to store may as well have it posted as charged anyway... I think it's terrible u get charged to pick up ur own items

    • iamsick66

      won't buy from any store that charges for click @collect