Change Your Password Now Warns Superdrug After Internet Hack

Change Your Password Now Warns Superdrug After Internet Hack

Superdrug are the latest online retailer to be targeted by hackers and are in the process of sending out the following email to online shoppers :

You can change your password HERE*

Security Notice


We respect the privacy of your personal information, which is why we are writing to advise you of an event that resulted in the possible disclosure of your personal data, but not including your payment card information.

On the evening of the 20th of August, we were contacted by hackers who claimed they had obtained a number of our customers’ online shopping information. There is no evidence that Superdrug’s systems have been compromised. We believe the hacker obtained customers’ email addresses and passwords from other websites and then used those credentials to access accounts on our website. The hacker claims that they have obtained information on approximately 20,000 customers but we have only seen 386.

Customers’ names, addresses and, in some instances, date of birth, phone number and points balances may have been accessed. In line with good security practice, we are advising you to change your password now and on an on-going, frequent basis.

We have contacted the Police and Action Fraud (the UK’s national fraud and cyber-crime arm) and will be offering them all the information they need for their investigation as we continue to take the responsibility of safeguarding our customers’ data incredibly seriously.

Peter Macnab

CEO of Superdrug

For further information, please call:
Superdrug Customer Services on
03456 710 709 or email [email protected]


Reply to
  • Lucy F.

    I don't even know what my Superdrug password is so they might be able to tell me

    • Kirsty P.

      Anyone having trouble logging in? X

      • Carlee L.

        It won’t let me change my password x

        • Louise W.

          Cannot sign in & cannot reset by using forgot password as no email is being received

          • Sarah D.

            I got the email and luckily was able to changed my password.

            • Kayleigh T.

              I can’t change it either, clicked on reset but haven’t received an email as yetx

              • Donna M.

                I got email from them and Curry's saying the same. Can't get onto superdrug link though. :rage:

                • Kirsty P.

                  I can’t log in? It just won’t load

                  • Lorraine I.

                    know you shop at superdrug x

                    • Lou V.

                      Server is down. Can't log in!

                      • Rebecca B.

                        Thanks hun I had an email I’m fuming x

                        • Rebecca M.

                          I'm always changing my password, as I keep forgetting it :joy:

                          • Kayleigh T.

                            I still haven’t received and email for a reset link, I emailed customer services asking them to forward the link themselves let’s hope they do x

                            • Samantha W.

                              I managed to get in via the app x

                              • Caroline P.

                                Snap, cannot access the site

                                • Vicky C.

                                  Thanks x I got an email about it and changed it x

                                  • Julie M.

                                    Not had anything from Superdrug but I'll change it anyway x

                                    • Hannah M.

                                      I've changed mine on the app

                                      • Laura B.

                                        You now can- just done mine

                                        • Rachel D.

                                          You can now get onto their site. Login as normal then click change password