URGENT RECALL : Mamas & Papas Car Seats

URGENT RECALL : Mamas & Papas Car Seats

Have you got one of these Mamas & Papas Car Seats? There's an urgent recall on FIVE different models!

Here they are:

  • Mamas & Papas Mercury Group 1 Black (Argos catalogue number 297/7526)
  • Mamas & Papas Mercury Group 1 Grey (Argos catalogue number 411/9100)
  • Mamas & Papas Mercury Group 1-2-3 Black (Argos catalogue number 305/6037)
  • Mamas & Papas Mercury Group 1, 2, 3 Grey (Argos catalogue number397/9530
  • Mamas & Papas Mercury Group 1, 2, 3 Grey (Argos catalogue number913/9848)
  • Mamas & Papas Mercury Group 2-3 Black and Grey (Argos catalogue number 245/4829)
  • Mamas & Papas Mercury Group 2-3 Black and Red (Argos catalogue number 913/9903)

This is a serious issue as these Car Seats have been identified as having a potential safety issue. When involved in a car accident the car seat shell may crack and might not be able to provide the protection it's supposed to.

Here's what to do if you have one of the ones affected:

Stop using the Car Seat IMMEDIATELY! Return it to your local Argos store for a full refund.

Argos have confirmed that if you do not have your receipt you will still receive a full refund, and the condition of the seat does not matter, so if you have removed the back to make it into a booster cushion or have missing parts you can still get a refund. You will be refunded by the original method of payment as shown on your receipt, but if you have no receipt a cash refund or voucher may be given.

If you have any queries or questions regarding this Mamas and Papas Recall, then please call the Argos Customer Service Team on: UK 0345 600 5388 or ROI 1800535091

To read more about it click here*.

At present only Argos have issued a recall and some of the seats were Argos exclusive, but there may be further recalls from other retailers to follow. If you have bought these from any other retailer you need to contact them direct. We will keep you updated with any new information as we get it.

Make sure you're fully informed when purchasing car seats, by checking out our blog about the best car seats.

Thanks to Sheena on the Playpennies Facebook page

Comments

Reply to
  • Chrissy G.

    we have two!!!!

    • Emma L.

      I have the 3rd one but stopped using it months ago as base kept slipping underneath with high back on. Got a Graco high back and have had no problems. Also the headrest doesnt come down low enough to support childs head on this although they reached weight and height before suitable age on their old carseat.

      • Sam C.

        I take it they will still refund even without receipt and if any straps etc are missing from the 1,2,3 car seat?

        • Hayley H.

          I was wondering this too!

          • Lisa A.

            I didn't have my receipt and they refunded no problem .. Good luck x

            • PlayPennies

              Yes, when it's a recall they have to refund though they may do it with a gift voucher if you can't show the original method of payment. Bank statement will do if you can't find the receipt, or they should exchange if you prefer.

              • Amy W.

                I've literally just bought one of these second hand for pennies :joy: should I still take it and get a full refund? Lol xx

                • Sam C.

                  PlayPennies we have the Grey 1,2,3 seat but the number on the back doesn't match the number you have given, i assume this means it's a different batch and our one is safe?

                  • Sam C.

                    Amy Ward yes! You still own the seat, the money can be used to purchase or exchange for a new one :)

                    • Sophi H.

                      Amy. Long and short of it. Yes. Still unsafe to use no matter how much you paid x

                      • Laura-Kate S.

                        I have the grey one, had it nearly 2 years. Will they still take it back? Or exchange? I still need a seat for my 2 and a half year old

                        • Louise S.

                          I rang Argos and they said if it's under 2 years to return full refund without receipt will be given

                          • Amy W.

                            I'll check the serial number on it. Thanks xx

                            • PlayPennies

                              Sam Clelland No Sam, that's an image Argos sent to help people identify the seat. They haven't specified any batch numbers and have recalled all the seats listed.

                              • Heather E.

                                Sam Clelland that confused me too but the number is the catalogue number.

                                • Sam C.

                                  PlayPennies ok thank you

                                  • Stacey G.

                                    I also phoned Argos and they said it doesn't matter about the condition or that you don't have a receipt as they want them all back for safety concerns x

                                    • Stacey G.

                                      Ps full refund to the highest amount that it was for sale :thumbsup:

                                      • Laura-Kate S.

                                        Stacey Gibson any idea how much that is?

                                        • Corinne U.

                                          Mine is looks the same as the top right one but that one doesn't have mamas and papas in it is it still on recall

                                          • Corinne U.

                                            On it but mine dos

                                            • Lee N.

                                              If urs is mamas n papas corinne n it is the same as in the pic then it more than likely has been recalled lee is at argos now with Henley's as his has been recalled.

                                              • Chelsea H.

                                                I have the Mercury group 1 in grey? Exactly the same as the black one does this mean this isn't safe either? The one I have is named Mercury group 0-1 winter car seat! In grey! Confused? :grin:

                                                • lauraj

                                                  me too its identical shape just grey pads and a blue button. We rung helpline and they said it was only seats with certain codes on back of them which ours hasnt got, but we are buying a new seat today anyway i have lost trust in it. Will keep old one for now in case they recall it and i can recoup the money.

                                                • Corinne U.

                                                  don't think mines the same

                                                  • Lee N.

                                                    ah kk

                                                    • Corinne U.

                                                      did they sort yours Hun

                                                      • Corinne U.

                                                        :thumbsup:

                                                        • Chelsea N.

                                                          Chelsea Honeyman i have this one too have u taken it back?

                                                          • Chelsea H.

                                                            Chelsea Newberry no I haven't im not sure about it?

                                                            • Rebecca L.

                                                              We took it back with no receipt and no straps etc. Got £99.99 back in cash. No issue. We had spoken to a guy called Steve from customer services on the phone, who said that was what they were telling all stores to do.

                                                              • Chelsea N.

                                                                I took mines back and got £69.99 back x

                                                                • Becky C.

                                                                  What car seats are you all going to get instead I have no idea

                                                                  • Mel T.

                                                                    I have just taken mine back without the receipt or the straps etc and was given £100 back in cash even though I am pretty sure I paid £50 for it in the sale!! xx

                                                                    • Natalie C.

                                                                      If I take mine back will they swap it as I haven't got a spare one?

                                                                      • Mel T.

                                                                        I have just spent hours trying to decide on a new one. I joined Which for recommendations. I am still none the wiser apart from knowing which ones NOT to buy!!

                                                                        • Kayleigh S.

                                                                          I took mine back today wasn't actually an effect model as it was the grey one but they still gave me a full refund of £129.99 so I've gone for the britax evolva 123 priced at £109.99.

                                                                          • Jds

                                                                            Seems they are only offering the selling price at present if you have no receipt, very convenient as they have reduced price from £99.99 to £49.99

                                                                          • Hobby S.

                                                                            I have 3 of these seats 123 :-(

                                                                            • Pauline S.

                                                                              Omg I have the 3rd one!!

                                                                              • Jayne C.

                                                                                Will argos refund us or exchange for another car seat xx

                                                                                • PlayPennies

                                                                                  Yes they will Jayne, they have to when it's a safety recall. If you can't show the original method of payment they may give you a gift voucher or exchange instead but they have to refund in some form.

                                                                                  • Jayne C.

                                                                                    I can't find the receipt at all I've just looked for it I have rang them too and she said they need proof off purchase x

                                                                                    • PlayPennies

                                                                                      No, that's not true at all, they have given wrong information there Jayne. You are entitled to a refund in full when the item has been recalled, it's different when there has been a safety recall. The store manager should sort it out for you, and their website says to take it back for a full refund. Hopefully you just got a new person on the phone x

                                                                                      • Karen B.

                                                                                        What if your car seat is now on sale? I paid 99 for mine & I seen it a week or so ago down to 65 :confused: I'm goin to try & find my receipt

                                                                                        • Jo N.

                                                                                          Ive just rang argos as i dont have my receipt she said they will give you cash for the highest price the car seat was sold for.

                                                                                          • PlayPennies

                                                                                            Thanks Jo, that's really helpful. :)

                                                                                            • Jayne C.

                                                                                              I'm on the phone now so I shall get back to you on this refund situation x

                                                                                              • Karen B.

                                                                                                Excellent thank u, is there a model number or is it all of them? I've tried to call & it's over a 20 min wait lol

                                                                                                • Jayne C.

                                                                                                  Have a look on the recall website for the named product hun xx

                                                                                                  • Kate B.

                                                                                                    If you can't find the receipt and paid by card, they may be able to match you transaction number on their system too.

                                                                                                    • Jayne C.

                                                                                                      Ok thank you just waiting on the phone now to find out x

                                                                                                      • Jayne C.

                                                                                                        Just been on the phone and you can take it back without the receipt and they give you the highest price for it ok guys

                                                                                                        • Sam H.

                                                                                                          do you have any of these?? Xx

                                                                                                          • Helen N.

                                                                                                            If you click and collect they will have your details stored also they ask for your email address when you buy things X

                                                                                                            • Jayne C.

                                                                                                              I've sorted it now thanks x

                                                                                                              • Claire L.

                                                                                                                find your receipt or they will refund in vouchers at the last store price. Xx

                                                                                                                • Susan E.

                                                                                                                  Bank statement should be accepted as proof of purchase x

                                                                                                                  • Jayne C.

                                                                                                                    You can take it back without receipt or bank statement and give you a refund as it's a product recall got no choice but to refund on the highest price paid for it x

                                                                                                                    • Karen B.

                                                                                                                      I've just returned mine with no receipt & change it I had up to the value of £99 new one was on sale so I got a gift card with remaining balance x

                                                                                                                      • Jayne C.

                                                                                                                        Did they say how long you got to do this for and that's good news then we are taking ours back over the weekend x

                                                                                                                        • Lyndsey G.

                                                                                                                          is this the type of car seat Grace has?xx

                                                                                                                          • Yasmin R.

                                                                                                                            What if it's 3 years old?

                                                                                                                            • Kirsty D.

                                                                                                                              omg yes!!!! Thanks missy! Xx

                                                                                                                              • Emma P.

                                                                                                                                Karen Blakey so they will refund £99 then or exchange and refund the difference up to £99? X

                                                                                                                                • Emma P.

                                                                                                                                  Without a receipt?

                                                                                                                                  • Jayne C.

                                                                                                                                    Yeah they will as I rang up this mornin x

                                                                                                                                    • Karen B.

                                                                                                                                      Yes the britax seat I chose was 129 I was goin to pay the difference but it's was on offer wen lady looked so I got rest on a gift card which I wasn't expecting just a exchange would have been fine. I had no receipt just had to confirm when I brought it etc x

                                                                                                                                      • Christian S.

                                                                                                                                        I'll take it back Monday. Get you one like mine. X

                                                                                                                                        • Haley M.

                                                                                                                                          Is this only recent ones as mine must be three years old so no receipt & can't remember exact date purchased. Don't want my 4 year old in an unsafe car seat.

                                                                                                                                          • Karen B.

                                                                                                                                            There's a batch number those are effected ones x

                                                                                                                                            • guest

                                                                                                                                              Haley M I'm the same. I phoned the number and said I bought 2 of them in 2012 and the girl said to take mine back.

                                                                                                                                              • Sarahjane G.

                                                                                                                                                Yes they will. They refunded mine this morning without a receipt. Xx

                                                                                                                                                • Annabella S.

                                                                                                                                                  PlayPennies they refused to give me a refund as I have no proof of purchase!!

                                                                                                                                                  • Jayne C.

                                                                                                                                                    They can't refuse you x

                                                                                                                                                    • Andrea '.

                                                                                                                                                      I think it just depends on which store u go to & how helpful the member of staff is. We had 2, I've took 1 back to Alfreton store today and the refunded me the current catalogue price in cash without the receipt. My husband took the other one back to Nottingham store near to where he works they've refunded him the highest price they've been sold at £99 in cash without the receipt. I had to argue with the bloke at Alfreton but the woman in Nottingham was apparently really helpful.

                                                                                                                                                      • Helen F.

                                                                                                                                                        Iv got one of the seats mentioned but I got it from toys r us r they recalling them too or just Argos?

                                                                                                                                                        • PlayPennies

                                                                                                                                                          Annabella Spencer They can't do that with a recall, I would try again, or another store or complain. They don't have to give a cash refund if you cannot show the original method of purchase so they can choose to offer a gift voucher, but they have to refund in some form. Hope you get it sorted out.

                                                                                                                                                          • Jo N.

                                                                                                                                                            They changed my car seat with no receipt in argos. They gave me the full price for it helped me pick a new seat n it was £10 more. They took the £10 off too x :blush:

                                                                                                                                                            • Karen B.

                                                                                                                                                              I had no problems very helpful staff at my local store got up all info I needed to chose my new seat no arguments exchanged no problem ide try a different store or complain x

                                                                                                                                                              • Pauline S.

                                                                                                                                                                Yes I didn't ring number as it was a 20min wait so I rang my local store. They took mine back which was over 3 years old so had no receipt. Good luck ladies think it all depends if u get a helpful store. I bought mine for £59.99 but bought a new one for £29.99 obviously didn't get a refund though for full price cos it was getting ropey!!

                                                                                                                                                                • Laura H.

                                                                                                                                                                  I didn't have receipt for mine when I took it back today. They asked if I wanted to exchange it which i did, I asked what the value of the car seat was and they said £99.99. I chose a Britax one that was on offer at £79.99 and got a £20 voucher for the difference plus a £5 voucher for the purchase

                                                                                                                                                                  • Laura H.

                                                                                                                                                                    Yasmin Razaq doesn't matter how old it is they will take it back as there un safe xx

                                                                                                                                                                  • Kayleigh M.

                                                                                                                                                                    i have the first one if i don't have receipt will i still receive a refund?

                                                                                                                                                                    • PlayPennies

                                                                                                                                                                      Yes you will Kayleigh. If you can't show the original method of payment they may give you a gift voucher instead but they have to refund in some form when it's a recall.

                                                                                                                                                                    • Lisa A.

                                                                                                                                                                      Just had to return mines x

                                                                                                                                                                      • Becky S.

                                                                                                                                                                        I bought mine from asda, I have the 5th one, do I take it to asda or Argos?

                                                                                                                                                                        • Emma S.

                                                                                                                                                                          I have the 1st one from asda I'm wondering the same

                                                                                                                                                                          • Lorraine F.

                                                                                                                                                                            Take it to where you bought it from x

                                                                                                                                                                          • Sarah S.

                                                                                                                                                                            knew i didnt like that first car seat we got. Glad we changed it now xx

                                                                                                                                                                            • Steph E.

                                                                                                                                                                              We have the Mercury group 0-1 combined- assume this is ok??

                                                                                                                                                                              • worriedparent

                                                                                                                                                                                both 0-1 and 1 seats are same just base is different!! Been on phone waiting 44mins!! Unbelievable I'm going to change carseat no matter what as seems strange all other stages recalled but not the 'baby' 0-1 seat.

                                                                                                                                                                              • Jodie C.

                                                                                                                                                                                Why don't they just test these things before selling us dangerous products??

                                                                                                                                                                                • Laura W.

                                                                                                                                                                                  you need to take the car seat back to Argos, you don't need the receipt x

                                                                                                                                                                                  • Anshu T.

                                                                                                                                                                                    Thanks .. We have joie fortunately! :grimacing:

                                                                                                                                                                                    • Laura W.

                                                                                                                                                                                      info about the car seat x

                                                                                                                                                                                      • Christopher R.

                                                                                                                                                                                        Yh

                                                                                                                                                                                        • Karen P.

                                                                                                                                                                                          That's good just know how you like Mamas and Papas x

                                                                                                                                                                                          • Nicki M.

                                                                                                                                                                                            I have the high back booster seat. Is there a range of dates that cover the faulty ones? Mine is a few years old now

                                                                                                                                                                                            • Amanda L.

                                                                                                                                                                                              has Michael got one of these

                                                                                                                                                                                              • Soph H.

                                                                                                                                                                                                No his is a maxi cosi x

                                                                                                                                                                                              • Alison C.

                                                                                                                                                                                                this isn't Isla's is it?