Scam Warning Issued Over Paw Patrol Live Tickets

11 October 2016
Scam Warning Issued Over Paw Patrol Live

There have been scam warnings issued over Facebook sites selling tickets for Paw Patrol Live events in the UK, and parents have been taking to social media to warn others against buying tickets from unofficial sites.

The warnings have come over Facebook pages purporting to sell tickets for a Paw Patrol Live UK tour, when at present Nickleodeon have no such tour confirmed. Venues supposed to be hosting the events were telling those enquiring that they had no such event booked to take place.

The 'Paw Patrol Live Uk' page has been removed from Facebook, and we are getting reports that customers enquiring by email are being offered refunds.

Parents have reported the page to police who are making enquiries.

There is an official Paw Patrol Live Tour in the US, Canada and Mexico only at the moment, and should a UK one be announced we would strongly advise booking through a reputable retailer like Ticketmaster*, rather than through a Facebook page, as you can be confident that the events are 100% official.

Have you been affected by this issue, or know anyone who has? Let us know in the comments or over on our Facebook page.

TOPICS:   News and Recalls

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  • Sarah M.

    good job i didnt press confirm

  • Clare T.

    these are the tickets we nearly bought!! :rage:

  • Sammy M.

    Yeah I went to get tickets but it wasn't a secure payment page so I didn't xx

  • Laura M.

    So glad I didn't buy them now!

  • Marie C.

    I bought tkts this morning :cry:

    • Sarah P.

      Request a chargeback with your bank. The payment will be pending in your account if you have only done it this morning so it will not have left your account properly yet just in pending transactions X

    • Marie C.

      I have been on phone to bank before I came to work. I can not get my money back as the company have emailed offering a refund. If it doesn't return in 3-5 days I then have to wait until after the event date then I need to call the bank back they said :persevere:

  • Carol-Ann C.

    I bought tickets after confirming with the venue that it was legit. Just had an email from them saying they have had to cance and a full refund will be issued

  • Rachael K.

    I know there is loads of these things kicking about it's shocking. Sometimes you have to use your common sense and do more research than what you see on Facebook x

  • Amy W.

    Ohh I've not even seen it advertised lol good job :thumbsup: xxx

  • Tina H.

    Yeah it is. I Googled it to try and find out if legit. Gut instinct I guess. Couldn't find anything. Thought choice venue was bizarre. Guess it looks like I was right

  • Emma D.

    Thank god i never bought them xx

  • Emma S.

    Contact your bank if you paid by card, they should refund you

  • Bethany K.

    They won't. They have blocked the card but the money had already been taken

  • Lisa K.

    Always use paypal so you should be covered

  • Trout77

    Hi, yes I have been caught by the paw patrol scam. 

    Do you know how I can get a refund? 



  • Laura B.

    Hi. Specifically ask for a chargeback. The bank will investigate and should refund you.

  • Hailey R.

    Shocking like ! Praying on money that was for kids . Disgusting xxx

  • Garry E.

    Intuhomeshopping is the company behind them

  • Richard S.

    Yeah I thought so, live show is ls10 lol and website map showed it at lgi

  • Sinead S.

    Thank god we never bought them xx

  • Helen M.

    Emma - that applies to credit card purchases over £100 and when your current account bank details have been stolen, not if you willingly give them permission.

  • Kathleen M.

    My card stopped now too scared x

  • Sandra T.

    Anybody else having problems with their credit card saying they can't stop a pending payment?

    • Claire D.

      You normally have to wait until it has left your account as a pending payment is a guaranteed payment you cant cancel them

    • Sandra T.

      Claire thank you :) I phoned back and the guy explained it all better to me - have to phone back tomorrow lets hope I get it back :(

  • Hayleigh J.

    Omg i was gonna buy some 2morz good job i didnt

  • Sarah P.

    As Laura says if you ask for a chargeback on your account they have to investigate and refund. It's a scam fraud so they have to do it

  • Danielle L.

    I commeneted my suscipions this morning at 8am as there was no media coverage on google or no tickets on ticket master, and called up the birmingham venue to be told they was unaware of such event. When i came back to warn others i had been blocked.

  • Claire D.

    But its non reciept of good you're bank may get the money back

  • Laura G.

    I bought 3 tickets for Aberdeen this morning, so far I'm not getting any response to my emails. My bank has put a block on the company attempting to take any more money and the police have been informed x

  • Rachael O.

    Oh my god!! Can you imagine. I'd have been livid x

  • Hayley Y.

    Thank god we didn't as they would have been so disappointed and I would have gone mad :rage: xx

  • Sharina S.

  • Lucy Y.

    My bank said it was Nintendo store who took the money out of my bank

  • lottyburns

    Hey there - has anyone got a contact number or email for these guys?


  • IntuEvents

    My name is Waqar an I am the managing director of intu events the company which organised the Paw Patrol party event in Aberdeen and others across the UK.

    I am getting in contact as I wanted to set the record straight and make sure you have all the facts about why we cancelled the event and to assure you that everyone is in the process of being refunded via our ticket provider.

    Aberdeen Venue

    The original venue was booked and confirmed ( you can see a copy of the email here ) and as soon as we were notified they wanted to cancel the booking yesterday morning due to false alligations by a couple of Facebook users we notfied everyone immediatly to explain we would be chaning the venue and offerign a full refund.

    Unfortunately our backup hotel refused our booking as they had heard that the event was fraudulent based on the same false rumor.

    We immediately suspended sales and spoke with other venues to host the event. Unfortunately the rumor spread very quickly via event venues and it became apparent we would need to cancel the event.

    Our next step was to contact our ticket booking provider Eventbee asking them to cancel all the tickets via a support ticket which can be seen here . As you can see by the response we have to cancel every ticket on an individual basis.

    The Police Facebook Post

    As everyone who purchased a ticket will know the booking website had a big contact us button and showed our name. Unfortunately Aberdeen Police NEVER tried to contact us by email, telephone, web button or in person but decided to post that we were committing FRAUD with absolutely no foundation apart from a couple of people on Facebook who made the claim.

    The post received over 2700 shares, hundreds of comments and has lead to threats made against myself and my family including me having to escape physical violence from unhappy customers quoting the Police.

    As someone who has been brought up to respect & trust the Police I found it very hard to understand how it is possible for them to post complete lies on Facebook putting myself and my family in danger as well as ruining my business and EVERY other venue cancelling our events.

    Earlier this week we contacted the officer leading the investigation (Officer Burns) and she confirmed by telephone she had NO idea who was promoting the event even though it was clearly stated and available via the venues and companies house (the UK government register of companies)

    The police also claim Eventbee is a fraudulent company which is again false as they sell millions of tickets a year and have done nothing wrong. I’m sure over the next few days their PR team will clarify this and their legal team will deal with Police Scotland’s claims.

    We provided the officer contact details and as yet have heard nothing.


    Our lawyer is currently dealing with the fallout of the Police’s actions along with those of the individuals making untrue claims and threats.


    As stated during our last email EVERYONE is in the process of being refunded which take a few days to show up in your account which can be confirmed by your bank. This process was again slowed down due to the ticket company blocking our access to the ticket system including everyone's email address.

    The Paw Patrol Live Link

    We originally based this concept on a company based in London who were featured on TV and run a number of these parties based around Disney, Peppa Pig, Paw Patrol and many others. They have the same model of a small show, games, meet & greets, bouncy castles etc and have never had any trouble. I now understand that there is a tour in the USA which is a theatre style event in big venues called Paw Patrol Live which although completely different could confuse people who knew about it that our Paw Patrol Party Live was connected.

    Final Thoughts

    On a personal level I want to apologise to everyone for how this turned out and want to assure you my intentions were only ever run a fun family event for all our kids to enjoy. The actions of certain individuals and the Police post have turned my life upside down and I would like to thank my family and business group for helping me over the last 24 hours.

    With respect


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