RECALL: Soulet Fargo Wooden Playcentre From Smyths Toys

19 July 2016
RECALL: Soulet Fargo Wooden Playcentre

Do you have the Soulet Fargo Wooden Playcentre in your garden, or know someone that does? Smyths Toys have just issued a Product Notice on it, that doesn't go as far as a full recall, but gives a warning about a possible fault.

There appears to be an issue with the step ladder that leads up to the play deck and slide where they have had complaints about the steps breaking.

They are advising all customers to inspect their steps before use and if you find any damage you can obtain replacement steps.

The Soulet Fargo Wooden Playcentre* is still listed on the Smyths website so if you need to identify it you can see it here*. It is no longer for sale either online or in shops, though it was still being sold very recently.

You can read the Product Notice on the Smyths Toys website here*, and it follows in full below:


Customer Information on Soulet Fargo Wooden Playcentre Step Ladder

Smyth's Product Ref: 142394

The Soulet Fargo Wooden Playcentre (142394) has been on sale since the 06.01.2012

It has been brought to the attention of Smyth's Toys that within the last 2 years (season 2015-2016) there is a small percent (approx. 0.1%) of stock returned due to the issue of some steps breaking.

As a precautionary measure we would advise customers to inspect their ladder steps before use and if they find any fault with the steps to either return to their local store or contact Customer Service for replacement steps.

If you have any queries please do not hesitate to contact your local Smyths Toys Store or contact us through our online help centre http://www.smythstoys.com/uk/en-gb/contact/ Contact Number: 0203 7640 823 - calls charged at local / national rate

We apologise for any inconvenience caused and thank you for your co-operation

TOPICS:   News and Recalls

27 comments

  • Carla M.

    Yes thank u I'll look into it xx

  • Angela S.

    this is the one we have

  • Craig L.

    I'll just reinforce it with some solid wood I already have left over from my decking

  • Emilia S.

    OMG! Thanks for letting me know x

  • Jayne E.

    Cheers Hun! Xx

  • Gemma P.

    It is the same but ours is solid! And Mr health and safety has checked it over! Xx

  • Nicola L.

    I'm sure this is ours but the top of slide is different

  • Keith F.

    Cheers. Xxx

  • Erica C.

    Steps are fine solid as a rock :blush: x

  • Leanne C.

    Check the steps just in case

  • Jacqui P.

    0.1% of stock :joy: so basically one kid was just a wee bit too heavy for the steps :information_desk_person_tone2:xx

  • Naomi S.

    I've just been and checked my steps they solid but thankyou xx

  • Donna R.

    Thanks babe have read it will keep an eye on the steps xx

  • Melanie C.

    May have to replace with metal steps or something xx

  • Mhairi-Louise G.

    Thankyou honey! Amazing these things don't get more safety checks!xxxx

  • Afton L.

    I know things should go through alot more checks and should check used things as well so its no just new stuff being checked so they know how it will hold up after a few months of being used especially kids stuff like this xxxx

  • Theresa P.

    We have the Soulet Piment and the top rung of the rope ladder snapped in half in less than a year and left an 8 year old girl injured - all the manufacturers had to say was 'how heavy was she'

  • Nicola L.

    We have thr similar one but it has fabric at the top of the slide not wood.. smyths were fantastic when aftwr almost 3years the fabric got torn and when I emailed asking if I could purchase a replacement they sourced new parts and sent us them for free! Their customer service was fantastic and I have two very happy boys who can use the set safely again :heart_eyes:

  • Victoria B.

    That's good x

  • Hayley H.

    It's not the same. Xx thank goodness

  • Claire P.

    Not this exact one & got it from activity toys direct, had issues with the wood but it's under warranty, won't buy soulet again though!

  • Kevin O.

    It's very similar but if the steps break on the one we got I'd be shocked!

  • Lynda L.

    Thanks . Will have to check the steps tomorrow.

  • Sharon B.

    Thanks I'll get on to it tomorrow because most of mine broke! I hope that they replace them now! :smiling_imp:

  • Janine S.

    Ooo thanks for this. No no ours is different to this. thank you though! :-) Xxx

  • Kerry D.

    Thanks hun I'll check the steps xxx

  • Matt D.

    It is aye! we added in an additional step at the start so should be all good

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