EE Recall ALL Power Bars Due To Fire Safety Risk

16 December 2015
EE Recall ALL Power Bars Due To Fire Risk

Earlier this year in August we told you about a recall on certain batches of EE Power Bars that are used for charging your mobile phone, as there had been a risk identified of them overheating and causing fires.

Today EE have issued a recall on ALL Power Bars, and they advise that if you have one you should stop using it immediately, as they have been made aware of further incidents of overheating and fire risk.

You can read the recall information in full on the link above, and here are the main points:

Updated 16 December 2015

We're recalling all EE Power Bars. This is just a precaution, but we want to make sure all our customers are safe.

If you have a Power Bar, you should stop using it straight away and hand it in to one of our stores.

We are taking this action because we are aware of a very small number of further incidents where Power Bars have overheated in circumstances that could cause a fire safety risk.

Keeping our customers safe is extremely important to us, and that's why we're taking this voluntary and precautionary action.

What's the issue?

We've identified a very small number of incidents where Power Bars have overheated.

What should I do?

We're asking everybody to stop using Power Bars and unplug them from their phones or tablets, and the mains. You should return the Power Bar to an EE store as soon as you can.

How do I get my £20 voucher?

When you return your Power Bar to an EE Store you will be given a £20 voucher if you are an eligible EE customer. One of the team there will give you instructions about how to claim your voucher. You'll be able to redeem your voucher at

Where is my nearest store?

You can find your local EE store here.

How do I get a replacement?

At the moment we are fully focused on the recall and we will make further announcements soon.

TOPICS:   News and Recalls

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