Urgent Recall On Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123 & Mamas & Papas Altair
Got a Mamas & Papas Car Seat or know someone who does? They have just issued an URGENT RECALL on a number of Group 123 car seats that were sold through Asda, Tesco, Shop Direct, as well as the Mamas & Papas site and their factory stores.
Whilst this recall is a precautionary measure, it is urgent as the issue is a safety one - in event of an accident the car seat shell may crack and therefore not provide the intended level of protection to the user.
The seats affected are Mamas & Papas Nembus, Mamas & Papas Aureus, Mamas & Papas Group 123 and the Mamas & Papas Altair. All are Group 123 car seats so will affect a lot of users.
To identify the seat, compare the orange label on the back with the one shown here*. The approval code should match and is 04 44596.
Mamas & Papas are offering a like for like replacement or refund for any affected car seat.
If you do own one of the affected seats, you should stop using it immediately and contact the Mamas & Papas Customer Services team on 03332 412154. A designated courier service will collect the car seat. You will be issued with a refund or replacement.
Alternatively, you can return the Car Seat into a Mamas & Papas store and an advisor will issue a refund or a suitable replacement product.
YOU DO NOT NEED A RECEIPT TO RETURN IT. If you purchased your car seat from Asda, Tesco or Shop Direct (Littlewoods & Very), still return via the methods mentioned.
TOPICS: News and Recalls